About Seven Corners Correctional Health

Since we began working with the Federal Bureau of Prisons in 2006, Seven Corners has consistently received superior ratings on annual performance reviews.

Learn more about being a member of the Seven Corners provider network with this guide.

To our valued partner,

Effective February 1, 2022, Seven Corners is rebranding its Government Programs division to Seven Corners Correctional Health. This name change does not affect existing contracts with the Federal Bureau of Prisons. The rebranding effort is intended only to distinguish Seven Corners Correctional Health visually from the company’s travel insurance business and strengthen our brand so that we can continue serving our partners with distinction.

Find more information and opportunities with Seven Corners Correctional Health, visit our careers page.

Thank you for your continued interest in Seven Corners Correctional Health services. Please contact us if you have any questions at 800-458-2078 or contact@sevencornershealthcare.com.

Melisa Franklin
Senior Manager Government Solutions

Members of the Seven Corners Provider Network Receive:

Personalized service

We develop a partnership approach with each correctional institution and medical provider. Inmate health care needs are unique, and we work with providers to facilitate effective care management in a secure setting.

Customized technology

Our dedicated Correctional Coordinators act as a liaison between providers and correctional institutions for scheduling, appointment reminders, medical bill imaging, medical records, claims adjudication, and payment.

Efficient claims processing

We utilize a one-pass strategy, ensuring things are done right the first time. Our carefully trained and experienced claims analysts are held to the highest industry standards.

Our Locations Nationwide

Meet the team

Melisa Franklin
Melisa Franklin
Senior Manager Government Solutions

Melisa Franklin has 20 years of experience in various roles throughout the health care industry. Much of that experience comes from management roles for provider practices as well as medical claim handling, claim audit and utilization review for a commercial insurance company. She is experienced in cost containment, contract negotiation, compliance, credentialing, and customer service. In her role with Seven Corners, Melisa’s primary responsibilities include management of day-to-day operations within the department, provider contracting, network development, and prison relationships.

Melisa has a BA degree in Healthcare Administration and is an active member of the American College of Healthcare Executives.

Kristy Keith
Kristy Burns
Account Manager

Kristy Burns has more than 20 years of experience in various industries, including mortgage banking, commercial health care insurance, and financial software sales. She is experienced in contract negotiations, compliance, coordination of benefits, Medicare claims and inquiries, sales support, RFP process, contract language, and customer service.

Kristy’s primary responsibilities now include serving as a liaison between Seven Corners, health care physicians, and hospital networks who provide services for federal inmates incarcerated within the Federal BOP system. She serves as the main point of contact for providers and assists with contract execution and negotiations as well as developing the financial growth of each prison account.

Donna Imel
Donna Imel
Claims Manager

Donna Imel has 25 years of experience in health insurance claims and education. Her early roles as an education coordinator easily transitioned to several years in the medical insurance claims field as a claims examiner, group specialist, auditor, trainer, provider network liaison, and manager. She is experienced in customer service, accounts receivable, quality control, and team leadership.

Donna’s primary role includes the daily management of our claims team, overseeing the accurate processing of claims, weekly invoicing cycles, and active collaboration with account managers to assist in providing timely and efficient service to both our healthcare providers and prison staff.

Nicole Probst
Nicole Probst
Account Manager

Nicole has more than 20 years’ experience in the healthcare industy. Nicole’s primary experience has been in doctors’ offices working closely with providers and patients. During Nicole’s time at Seven Corners she has worked as a Correctional Account Coordinator scheduling inmate appointments for multiple prisons. Nicole has experience in multiple facets of the challenges of scheduling inmate care. Nicole is also well versed in the process for telehealth within the Bureau of Prisons.

Nicole has recently been promoted Manager’s position where she will be managing the scheduling of inmate care for our Correctional Account Coordinator team. Nicole will continue to be a liaison between the prison, providers, and Correctional Account Coordinators.

Leslie Webb
Leslie Webb
Account Manager

Leslie Webb serves as a liaison between Seven Corners and our providers. In this role, she focuses on building and maintaining relationships, addressing providers’ needs and concerns as quickly and effectively as possible. She also negotiates contracts and agreements.

Leslie has more than 10 years of experience in the health care industry, eight of those with the BOP division. In addition to her previous years in management, Leslie’s expertise includes building provider and prison relationships, and claims tracking and processing.